Barnes & Noble bookstores have computers available for associates to use to search for books requested by customers and to place special orders.These computers are an example of
A) instrumental support.
B) employee incentives.
C) emotional support.
D) line extensions.
E) the delivery gap.

Question

Quizplus · Accepted Answer

The computers provided by Barnes & Noble for associates to search for books and place special orders are an example of instrumental support, which refers to the tools, equipment or systems that a firm provides to its employees in order to perform their jobs effectively.

Barnes & Noble Bookstores Have Computers Available for Associates to Use