Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1,700 to train a new employee?
A) standards gap
B) knowledge gap
C) performance gap
D) communication gap
E) recovery gap

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The Answer of Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1,700 to train a new employee?
A) standards gap
B) knowledge gap
C) performance gap
D) communication gap
E) recovery gap

Which Service Gap Is the Ritz-Carlton Hotel Trying to Address