In Which of the Following Situations Can a Firm's Human

In which of the following situations can a firm's human resources department contribute to a firm's operational excellence?

A) hire and train exceptional employees that are willing to go the extra mile for customers
B) position the firm's product or service using a clear, distinctive brand image
C) establish a high concentration of stores in heavily trafficked areas
D) build customer loyalty through the use of loyalty programs
E) reinforce brand image through merchandise, service, and promotion