Tamika uses her ability to sense and perceive her staff's emotions every day to help them feel comfortable in the workplace. She is very knowledgeable about day-to-day operations and also is quite successful at anticipating problems and sharing ideas for improvements up the chain of command. Applying Katz's skills model, at what level of management is Tamika?

Question

Quizplus · Accepted Answer

Tamika's ability to sense and perceive emotions of her staff indicates interpersonal skills, while her knowledge of day-to-day operations and ability to anticipate problems shows technical and conceptual skills. Therefore, she is a middle-level manager according to Katz's skills model. The options C and D do not fit as Tamika's skills and abilities are more advanced than what is expected at the supervisory or impoverished level. Option A cannot be ruled out completely, but there is no evidence to suggest that Tamika is in top management.

Tamika Uses Her Ability to Sense and Perceive Her Staff's