Contingent reward uses __________ reinforcement, whereas management by exception uses ________ reinforcement.
A) Negative; positive
B) Neutral; negative
C) Positive; negative
D) Negative; neutral

Question

Quizplus · Accepted Answer

Contingent reward is based on the positive reinforcement principle, whereby a desired behavior is rewarded, resulting in an increase in the likelihood of that behavior being repeated in the future.

Management by exception, on the other hand, is based on the negative reinforcement principle. It involves monitoring employee performance and intervening only when necessary to correct deviations from the expected or desired standard. The intervention itself is aimed at removing the negative consequence (e.g., reprimand, punishment) associated with the behavior, thereby increasing the likelihood that the employee will return to the desired performance level.

Contingent Reward Uses __________ Reinforcement, Whereas Management by Exception Uses