A team leader of a busy oncology unit has had three unexpected discharges today and two new admissions. He needs to communicate the changes to his staff and reorganize the plan to facilitate an effective workflow for the rest of the shift. Which team communication strategy would work best in this scenario?

Question

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Strategies for communicating information with the team
1. Briefing: Often used when there is new information to be shared. The team leader initiates the briefing. Included in a briefing: (a) who is in charge, (b) lines of communication, and (c) member responsibilities and expected behaviors.
2. Call-Out: A strategy for communicating important information during an urgent or emergent patient situation to keep everyone informed about what is happening (Example: "patient's BP is falling: from 100/60 down to 80/40").
3. Check-back: Used to make sure information was received correctly. (a) Sender communicates a message; (b) receiver acknowledges that message was received the message and states it back; (c) sender verifies that the message was received correctly.
4. Huddle: An impromptu meeting held when the need arises. A huddle is a chance for team members to touch base with each other, evaluate changes in the plan that might be needed, and reorganize the workflow.
5. Debrief: An informal meeting held after a situation or event to discuss the event; usually including what went well, what didn't work, and how the situation might be handled differently next time.

A Team Leader of a Busy Oncology Unit Has Had