In a small group, ______ messages signal that the speaker has all the answers while ______ messages signal that speaker is willing to experiment and change.
A) superiority; equality
B) neutrality; empathetic
C) control; problem orientation
D) certainty; provisionalism

Question

Quizplus · Accepted Answer

Certainty messages indicate that the speaker believes they have all the answers, while provisionalism messages show openness to new ideas and willingness to change.

In a Small Group, ______ Messages Signal That the Speaker