After the boss called out Roger's work error in front of his colleagues, he took a couple deep breathes before responding. Roger knew on of his "hot buttons" of embarrassment had been pushed. What phase of Runde and Flanagan's model was Roger practicing?

Question

Quizplus · Accepted Answer

Roger was practicing "cool down," which is the first phase in Runde and Flanagan's model. This phase involves taking steps to calm oneself before responding to a conflict or stressful situation, as indicated by Roger taking deep breaths.

After the Boss Called Out Roger's Work Error in Front