As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.

Question

Quizplus · Accepted Answer

This is an example of emotional labor, which refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. In this case, Dean is managing his emotions and expressions (smiling and showing optimism) despite dealing with rude customers, which is a part of his job requirement in the service industry.

As Dean Served Burgers to the Rude Customers, He Chose