Individuals in bureaucracies often develop a kind of tunnel vision that limits their ability to respond to new situations. This is called

Question

Quizplus · Accepted Answer

Trained incapacity refers to a situation where individuals in bureaucracies, due to their highly specialized training and adherence to strict procedures, become unable to adapt to new, unforeseen situations or challenges. This concept explains how the skills and habits that make someone competent in their specific role can also limit their ability to respond flexibly outside of their routine or expected circumstances.

Individuals in Bureaucracies Often Develop a Kind of Tunnel Vision