Isra just began working at Markel's, a family-owned retail and mail-order business specializing in custom gift baskets and specialty food items. Her manager has placed Isra in charge of monitoring the trends in repeat buying of current customers. Which method for determining the effectiveness of customer service would be most appropriate?
A)post-incident surveys
B)customer service website experience
C)perfect order rate
D)customer loyalty measurement
E)hold time and abandonment rates

Question

Quizplus · Accepted Answer

The Answer of Isra just began working at Markel's, a family-owned retail and mail-order business specializing in custom gift baskets and specialty food items. Her manager has placed Isra in charge of monitoring the trends in repeat buying of current customers. Which method for determining the effectiveness of customer service would be most appropriate?
A)post-incident surveys
B)customer service website experience
C)perfect order rate
D)customer loyalty measurement
E)hold time and abandonment rates

Isra Just Began Working at Markel's, a Family-Owned Retail and Mail-Order