When Mandy last got her drive-through order at the fast-food restaurant,she thought the employee who helped her was cold and unfriendly.The food tasted good but was overshadowed by the employee's demeanor.Since then,Mandy often says something derogatory to her friends about the restaurant based on this single experience.This is an example of which issue associated with services?
A)inseparability
B)intangibility
C)impressionability
D)incongruity
E)inflexibility

Question

Quizplus · Accepted Answer

The inseparability of services means consumers cannot separate the service from the deliverer of the service,and so the rude service has soured Mandy on this restaurant.

When Mandy Last Got Her Drive-Through Order at the Fast-Food