People posing as customers,who are paid to check on the quality of a company's products and services and write a detailed report on the experience,are referred to as
A)mystery shoppers.
B)customer ombudsmen.
C)secret customers.
D)Facebook "likers."
E)repeat customers.

Question

Quizplus · Accepted Answer

Companies pay researchers to shop at their stores,outlets,or showrooms to obtain the point of view of actual customers.Mystery shoppers can check on the availability and pricing of products and services and on the quality of the customer service provided by employees.

People Posing as Customers,who Are Paid to Check on the Quality