When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

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Separating people from the problem is a key principle of principled negotiation, which involves treating the relationship and the substance of the negotiation as two separate elements. This approach helps negotiators to address the issues at hand without being distracted or influenced by the emotions or behaviors of the people involved.

When Considering Principled Negotiation, Keeping Focus on the Issues Even