Annette Spends Some More Time Looking into the Kitchen Burns

Annette spends some more time looking into the kitchen burns at The Burger Joint. She realizes that instead of focusing on the employee's motivations, she can look into the physical appliances themselves for safety concerns. She realizes that the installment of additional appliance safety features could be the answer that she is looking for. After a few months with the new appliance safety features installed, her kitchen injuries went down by 75%. Annette completed which step in the decision-making model?

A) generate multiple alternatives
B) identify and weigh decision criteria
C) choose, implement, and evaluate the best alternative
D) rate alternatives on the basis of decision criteria