Libby was the manager at Next Hamburger Palace. Libby noticed that Paige did not enjoy making burgers on the grill, but she loved and excelled at waiting on customers. As a result, Libby stopped assigning Paige to the grill and always put her in customer service-related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby's actions were an example of ______.
A) organizational change
B) positive organizational behavior
C) reciprocal leader
D) 360-degree feedback

Question

Quizplus · Accepted Answer

Libby's actions are an example of positive organizational behavior, as she focused on enhancing Paige's strengths and interests by assigning her roles that align with her skills and providing resources to further improve those skills.

Libby Was the Manager at Next Hamburger Palace