The office that Martyn previously worked for had the highest efficiency rating of all the offices in the district. Martyn's office had access to multiple copiers, scanners, fax machines, computers, and a large quantity of office supplies. Martyn's office space was also open in design and did not section off staff in cubicles. The other offices in the district were upset at Martyn's office rating as their office resources are much different. The extreme variation among the various offices suggests that this study of efficiency lacked:
A) sensitivity.
B) standardization.
C) bias.
D) random error.

Question

Quizplus · Accepted Answer

The lack of uniformity in resources and office design among the offices suggests that the study lacked standardization, which is necessary to ensure that all entities are measured under the same conditions or with the same resources.

The Office That Martyn Previously Worked for Had the Highest