Paul wants to assess his pizza delivery service. He is specifically interested the general operation of his pizza delivery service and not its consistency with its stated objectives. Paul would be interested in conducting which type of evaluation?
A) outcomes evaluation
B) needs evaluation
C) informative evaluation
D) process evaluation

Question

Quizplus · Accepted Answer

Process evaluation focuses on the operation of a program or service, examining how it is delivered, which is what Paul is interested in for his pizza delivery service. It does not focus on outcomes or objectives but rather on the activities and processes involved.

Paul Wants to Assess His Pizza Delivery Service