Which of the following techniques help to create a positive telephone image?
A) End the call abruptly since it is essential to respect the customer's time.
B) Use a canned or mechanical presentation to gain the customer's attention.
C) Adopt a flippant approach when the customer gets unreasonable.
D) Continually evaluate yourself since you are your own best critic.

Question

Quizplus · Accepted Answer

Ending calls abruptly, using a canned presentation, or adopting a flippant approach can negatively impact customer perception. Continually evaluating oneself encourages improvement and professionalism, contributing to a positive telephone image.

Which of the Following Techniques Help to Create a Positive