A key to customer service success is to be open-minded and accept that someone else has a different belief system that determines his or her needs.
Correct Answer:
Verified
Q15: Closed-end questions encourage customers to share information.
Q16: Disclosing personal information about oneself is often
Q17: Diversity presents challenges but enriches our lives
Q18: As the world grows smaller economically and
Q19: In some cultures, conservative dress by women
Q21: Which of the following strategies should be
Q22: When communicating with diverse customers, it is
Q23: According to the text discussion, which of
Q24: Which of the following statements best reflects
Q25: Which of the following best defines diversity?
A)
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