An important point to remember is that there is one best behavioral style.
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Q10: Adaptability is crucial in customer service, for
Q11: A service provider can partner with internal
Q12: A win-win situation is one in which
Q13: A customer service professional needs to be
Q14: The way a person typically acts or
Q16: For those with a decisive behavioral style,
Q17: Carl Jung divided behavior into two attitudes
Q18: A service provider should be sure to
Q19: A service provider should strive to provide
Q20: In dealing with customers, when someone is
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