Observing people, listening to them objectively, and responding according to the situation helps avoid stereotyping people.
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Q20: In dealing with customers, when someone is
Q21: Perceptions refer to how an item, situation,
Q22: People who have a preference for the
Q23: The way a person typically acts or
Q24: If you display a confident, possibly arrogant
Q26: Observable tendencies, or descriptive terms that identify
Q27: The persons who are most likely to
Q28: _ style is the behavioral group most
Q29: You are stereotyping a person when you
Q30: In customer service, relationships with customers are
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