________ is the primary means that many customer service professionals use to determine current needs of their customers.
A) Statistical analysis
B) Listening
C) Surveying
D) Hearing

Question

Quizplus · Accepted Answer

Listening is the primary means for customer service professionals to understand and determine the current needs of their customers, as it involves actively engaging with what the customer is saying to identify their needs and concerns.

________ Is the Primary Means That Many Customer Service Professionals