If service is going to be delayed or take longer than planned, it is best to ________.
A) hurry up so the customer does not wait longer than necessary
B) just send the customer over for a free cup of coffee at the coffee shop
C) remember the customer can always use some extra time to shop
D) notify the customer the reasons for delay and offer alternatives available

Question

Quizplus · Accepted Answer

Notifying the customer about the delay and offering alternatives demonstrates transparency and respect for the customer's time, which can help maintain a positive relationship even in the face of service issues.

If Service Is Going to Be Delayed or Take Longer