In a direct contact environment, customers interact directly with an organization's representative.
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Q3: Employees should share their organization's internal problems
Q4: A company's mission is generally driven from
Q5: Any policy, procedure, action, or inaction on
Q6: By outsourcing jobs to a third party,
Q7: The type of delivery system used by
Q9: For any goal to be attained, it
Q10: An organization should periodically conduct an inspection
Q11: The service delivery system of an organization
Q12: Employee expectations are perceptions about positive and
Q13: Mission statements should always tie back to
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