To Maintain an Efficient Service Delivery System, an Organization Should

To maintain an efficient service delivery system, an organization should always ________.

A) ensure that frontline employees cannot make decisions without the permission of their supervisors
B) ensure that customers do not have to deal with the internal policies, practices, and politics
C) encourage its managers and frontline employees to use "they" language when dealing with customers
D) view customers from the standpoint of what company products or services they use