The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.
A) downsizing
B) networking
C) customer service
D) outsourcing

Question

Quizplus · Accepted Answer

Customer service refers to the support and care provided by a business to its customers, both before and after a purchase. It involves ensuring customer satisfaction with a product or service, as well as handling inquiries and complaints in a helpful and professional manner. The definition given matches the concept of customer service, as it emphasizes the importance of knowledgeable and enthusiastic employees in meeting both the explicit and implicit needs of clients, leading to positive outcomes such as word-of-mouth promotion and repeat business.

The Ability of Knowledgeable, Capable, and Enthusiastic Employees to Deliver