XYZ Company has been a member of the Better Business Bureau for five years. In the past year, XYZ Company has had a number of customer complaints that it has not addressed. In response, what can the BBB do?
A) Institute a fine against the XYZ Company
B) File a lawsuit against the XYZ Company in a federal court
C) Expel XYZ Company from its local bureau
D) Force XYZ Company to address the complaints
E) File a lawsuit against the XYZ Company in a state court

Question

Quizplus · Accepted Answer

The Better Business Bureau (BBB) does not have the authority to impose fines, file lawsuits, or force companies to address complaints. However, it can expel or revoke the membership of a company from its organization if the company fails to adhere to the BBB's standards, including not addressing customer complaints.

XYZ Company Has Been a Member of the Better Business