Andrea has just opened a new service business called Paws n' Claws, which provides dog grooming and doggie day care. Andrea has done research about the role dogs play in today's culture, particularly for those people who do not have children. She knows that some of these people represent a target that is urban, professional, and travels frequently. Andrea's business is likely to have a _____ and she will probably refer to the dog owners as ___.

Question

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The business is likely to have a high level of customer contact as it involves providing services that require direct interaction with the customers and their pets. Andrea will probably refer to the dog owners as clients because the service she is offering is more personalized and requires a relationship built on trust and communication.

Andrea Has Just Opened a New Service Business Called Paws