By installing automated check-in kiosks in some airports, airlines have increased production capacity and reduced the number of personnel. This results in a decrease in
A) perishability.
B) intangibility.
C) customer contact.
D) inseparability.
E) customer service.

Question

Quizplus · Accepted Answer

By installing automated check-in kiosks, airlines are reducing the number of personnel, thus decreasing customer contact.

By Installing Automated Check-In Kiosks in Some Airports, Airlines Have