You run a services business and you are constantly looking for ways to project an image of quality to your current and potential customers. You recognize there are very few tangible elements customers can view before making a services purchase. If you want to improve these elements of your business, then you should focus on improving _________________.
A) the search qualities of your services
B) the experience qualities of your services
C) the credence qualities of your services
D) your facilities and your employees
E) your prices and promotional activities

Question

Quizplus · Accepted Answer

Facilities and employees are among the few tangible elements in a services business that customers can assess before making a purchase. Improving these aspects can help project an image of quality to current and potential customers.

You Run a Services Business and You Are Constantly Looking