Sarah has been using the same hairdresser for years. What has kept Sarah loyal is the fact that she knows her hairdresser is going to consistently do a great job. Sarah places great importance on _____ when evaluating her hairdresser.

Question

Quizplus · Accepted Answer

Sarah values consistency and reliability in her hairdresser, indicating that reliability is important to her when evaluating her hairdresser. Empathy, tangibles, responsiveness, and assurance pertain more to the hairdresser's customer service skills or the physical environment, rather than the ability to consistently deliver a great job.

Sarah Has Been Using the Same Hairdresser for Years