
Aaron works as a salesperson at an auto dealership. His annual bonus has been calculated based on the volume of cars sold during the year. Next year, however, the calculation for the bonus will also include information from customer comments. The new bonus calculation is most likely designed to improve Aaron's
A) service expectations.
B) reliability.
C) employee performance.
D) empathy.
E) responsiveness.
Correct Answer:
Verified
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