Tony Tells His Wife, Camilla, That His Last Sales Call

Tony tells his wife, Camilla, that his last sales call of the day at DuPont was a disaster. He explains that he never really figured out what the purchasing agent was looking for. Camilla, a sales trainer for another firm, hands Tony a book on

A) listening skills.
B) overcoming objections.
C) prospect evaluation.
D) product demonstrations.
E) closing.