Esinam Gives a Presentation to a Group of Trainees at Her

Esinam gives a presentation to a group of trainees at her store on how to deal with angry, dissatisfied customers. Just as she finishes, one of the trainees, Owen, asks her a question about what he should do if he isn't sure of the information to be provided to a customer. Esinam should handle Owen's question by

A) nodding her head to indicate that she understands the question.
B) telling Owen that she has already answered the question in her presentation.
C) linking her answer to the points she's covered during her presentation.
D) saying, "That is an excellent question!"
E) attempting to respond to Owen's question even when she isn't sure about the answer.