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One of Your Managers Is Resistant to Using Recognition for Her

Question 32

Multiple Choice

One of your managers is resistant to using recognition for her workers because "everyone can't get a trophy" and she does not want to "coddle" her workers. You find some research that points to the value of recognition not just in increasing worker satisfaction, but in increasing productivity as well. This research helps your manager to see the benefit to her and the team by improving her recognition skills and practices. What was this an example of?


A) causal reasoning
B) customer discovery interviewing
C) change fatigue
D) evidence-based decision-making

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