When Cynthia lumps everyone together around the average or middle category, this gives the impression that there are no very good or very poor performers on the dimensions being rated. Which of these errors has occurred?
A) Personal bias error
B) Recency error
C) Halo error
D) Leniency error
E) Central tendency error

Question

Quizplus · Accepted Answer

Cynthia's behavior is an example of the central tendency error, which occurs when an evaluator rates everyone near the middle of the scale, avoiding the extremes. This error fails to distinguish between high and low performers, making everyone appear average.

When Cynthia Lumps Everyone Together Around the Average or Middle