The discretionary behaviors people engage in that represent a willingness to "go the extra mile" in their work are referred to as __________.
A) organizational citizenship behaviors
B) counterproductive behaviors
C) deviant workplace behaviors
D) at-home effect behaviors
E) spillover behaviors

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors (OCBs) are voluntary actions employees take to help others and benefit the organization, going beyond their formal job requirements. These behaviors include helping colleagues, being flexible, and showing initiative, which all contribute to a positive work environment and organizational effectiveness.

The Discretionary Behaviors People Engage in That Represent a Willingness