To establish a CRM program it is important to know that all customers want:
A) a discount for cash.
B) anything they can get cheap.
C) a rebate if the delivery is late.
D) high quality, low price and satisfaction.
E) a deal.
Correct Answer:
Verified
Q54: A well-functioning value chain should involve:
A) a
Q55: The _ occurs where losses end and
Q56: Which OTHER reasons exist for companies to
Q57: For CRM to work well, it takes:
A)
Q58: Deming's quality principles include:
A) make corrections.
B) tally
Q60: Individuals who purchase the goods or services
Q61: To compete in the global economy, organisations
Q62: Continuous improvement is the attempt to:
A) look
Q63: Which of the following characteristics does NOT
Q64: _ uses the latest information technology that
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