The term total quality management is used to describe the process of:
A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility.
B) designing and manufacturing quality products.
C) producing holistic work environments.
D) managing with an organisation-wide commitment to continuous improvement, product quality and customer needs.
E) reducing the need for quality inspections by training employees to be quality conscious.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM involves the participation of all members of an organization in improving processes, products, services, and the culture in which they work, with a focus on meeting or exceeding customer expectations.

The Term Total Quality Management Is Used to Describe the Process