Harold, a digital media entrepreneur, made the following statement in a meeting with his key managers: 'We need to focus our attention on determining what our customers want, where they want it, and when they want it.' Based on this statement, Harold is most likely trying to build:

Question

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Harold's statement emphasizes understanding customer preferences regarding their desires, locations, and timing, which aligns with the principles of a customer-driven organization. This approach focuses on tailoring products and services to meet customer needs and preferences.

Harold, a Digital Media Entrepreneur, Made the Following Statement in a Meeting