Since customer service can be an important source of competitive advantage, progressive managers:
A) work hard to establish and maintain high standards of customer service.
B) meet every customer's needs and require them to wait, at most, only a short time.
C) provide every customer with goods and services that are high in quality and low in cost.
D) All of the options listed
E) None of the options listed

Question

Quizplus · Accepted Answer

Progressive managers work hard to establish and maintain high standards of customer service, meet every customer's needs and require them to wait, at most, only a short time, and provide every customer with goods and services that are high in quality and low in cost.

Since Customer Service Can Be an Important Source of Competitive