Managing with an organisation-wide commitment to continuous improvement and meeting customer needs completely is the concept of:
A) Theory Z.
B) good leadership.
C) Total quality management.
D) systems theory.
E) organisational behaviour.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management approach centered on the idea of improving all processes, products, and services by fostering a culture of continuous improvement and a commitment to meeting customer needs completely.

Managing with an Organisation-Wide Commitment to Continuous Improvement and Meeting