Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
-allows the reader to predict the topic, distinguishes one message from another, and provides focus for the writer
Correct Answer:
Verified
Q9: Match each term with the correct definition.
a.internal
Q10: Match each term with the correct definition.
a.internal
Q11: Match each term with the correct definition.
a.internal
Q12: Match each term with the correct definition.
a.internal
Q13: Informative and good news messages begin with
Q15: Because e-mail is generally brief, it can
Q16: Match each term with the correct definition.
a.internal
Q17: Writers of e-mail do not need to
Q18: The sender of a memo should sign
Q19: A memo should not cover more than
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