A patient comes into the office and is upset about a dental procedure that was completed a couple of days ago.He confides in you that he feels like the dentist was not concerned about his situation and is thinking about going somewhere else once the work is completed.What should you do?

Question

Quizplus · Accepted Answer

Do not interrupt an irate patient while he is speaking; let him finish.Then it would be appropriate to repeat what he said,asking if that is the correct information.Sometimes,this will calm the patient down and give him a sense of control over the situation.
Always let the patient speak first and allow him to finish speaking before responding.
Always use good eye contact and occasionally nod the head when the patient is speaking to demonstrate you are listening.
All misunderstandings and concerns should be resolved quickly,professionally,and pleasantly.

A Patient Comes into the Office and Is Upset About