_____ is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers, and manages the selected process based on defined and measurable performance criteria.

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Business-process outsourcing (BPO) refers to the practice of contracting a specific work process or processes to an external service provider. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. The external provider then takes charge of managing and executing these tasks based on predetermined performance metrics.

_____ Is the Delegation of One or More IT-Intensive Business