The net promoter score is the number of recommenders an offering has:
A) minus the number of complainers.
B) times the number of complainers.
C) plus the number of complainers.
D) divided by the number of complainers.
E) plus two times the number of complainers.
Correct Answer:
Verified
Q79: _ is a method in which two
Q80: _ refers to a customer's willingness to
Q81: _ is the feeling that results when
Q82: Not understanding a customer's expectations or needs
Q83: The _ measures the tradeoff between customer
Q85: Frontline employees are also called _.
Q86: The more positive the _ score,the better
Q87: Failing to meet the performance standards established
Q88: Employees who meet and interact with customers
Q89: A customer is _ when an offering
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