The more positive the _____ score,the better the company's performance.
A) customer service
B) net promoter
C) financial
D) postpurchase dissonance
E) net income
Correct Answer:
Verified
Q81: _ is the feeling that results when
Q82: Not understanding a customer's expectations or needs
Q83: The _ measures the tradeoff between customer
Q84: The net promoter score is the number
Q85: Frontline employees are also called _.
Q87: Failing to meet the performance standards established
Q88: Employees who meet and interact with customers
Q89: A customer is _ when an offering
Q90: Warranties and guarantees can be utilized to:
A)increase
Q91: _ serve as an agreement that the
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