Setting performance standards too low despite knowing about a customers' requirements indicates a(n) _____ gap.
A) standards
B) knowledge
C) delivery
D) communication
E) satisfaction
Correct Answer:
Verified
Q87: Failing to meet the performance standards established
Q88: Employees who meet and interact with customers
Q89: A customer is _ when an offering
Q90: Warranties and guarantees can be utilized to:
A)increase
Q91: _ serve as an agreement that the
Q93: Effective customer satisfaction measures have _.
Q94: When setting expectations,firms should:
A)set high expectations.
B)set a
Q95: Overstating an offering's performance level indicates a
Q96: People who use every Internet site possible
Q97: Customer-facing personnel can be a powerful resource
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents