Failing to meet the performance standards established for an offering indicates a(n) _____ gap.
A) standards
B) knowledge
C) delivery
D) communication
E) satisfaction
Correct Answer:
Verified
Q82: Not understanding a customer's expectations or needs
Q83: The _ measures the tradeoff between customer
Q84: The net promoter score is the number
Q85: Frontline employees are also called _.
Q86: The more positive the _ score,the better
Q88: Employees who meet and interact with customers
Q89: A customer is _ when an offering
Q90: Warranties and guarantees can be utilized to:
A)increase
Q91: _ serve as an agreement that the
Q92: Setting performance standards too low despite knowing
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